Monday - Friday 7:45 - 4:30 and occasionally Saturday 8:45-12:15

Reports to: Cardholder Services Supervisor

Pay Status: Non-exempt

Pay Rate: Depending on Experience

JOB SUMMARY: Monitor Accounts Receivable for delinquencies and perform all collection functions as they relate to property assessments and ownership deeds. Ensure accounts are collected in a timely and appropriate manner. Establish and maintain an audit system to verify and ensure the accuracy of RCSC Cardholder records. Works on special projects as needed by management.

DUTIES AND RESPONSIBILITIES:

• Process and monitor all collections efforts for Accounts Receivable within the Cardholder Services Department.
• Perform audits on ownership and research through all available means and resources.
• Prepare delinquent A/R reports and A/R status reports as needed.
• Research and file property liens for members who become 90 days past due.
• Maintain and organize collection files for all members over 90 days past due.
• Send correspondence for collection efforts and perform follow up phone calls, meetings and negotiations to collect past due accounts.
• Prepare detailed collection documentation on unresolved cases and work with a third party to pursue legal actions and/or collection proceedings.
• Assist with research of returned mail.
• Cross train as cardholder services agent.
• Design and create letters, spreadsheets and forms utilizing a computer.
• Participate in mandatory safety training and prioritize safety throughout the workday.
• Other duties as assigned

POSITION REQUIREMENTS:

• Two years of Collections experience
• Knowledge of deed titles preferred
• Experience with real estate transfers
• Knowledge of federal and state collection laws
• Knowledge of internet resources for collections purposes
• Ability to communicate effectively with cardholders and staff
• Experience with Corporate Bylaws and Board Policies
• Working knowledge of Microsoft Word and Excel
• Excellent verbal and written communication skills
• Attention to detail and excellent organization skills