IT SUPPORT SPECIALIST

This is NOT a contract position.

Salary: DOE

Some of the BENEFITS you will receive: FREE GOLF greens fees, Free Range Bals, Free Bowling during Open Bowl, Health Insurance options, 401(k) plan with Match, Company paid life insurance, short- and long-term disability, etc….

Job Summary

Provide a point of contact for end-user support issues throughout the organization. Coordinate support and issue resolution tasks with associated software vendors and contracted support representatives. Complete maintenance on a regular basis to keep applications and systems running effectively. Complete training sessions with end users to increase the computer and application skills of RCSC employees.

Duties and Responsibilities

• Active Directory user administration for moves, additions and changes.
• Installs, Configures, Troubleshoots and Supports software applications (including but not limited to: MS Office 365, TotaleGolf, Adobe, etc.)
• Installs, Configures and Troubleshoots laptops, desktops, printers, POS printers, monitors and other computer hardware.
• Resolves end-user issues and responds to inquiries in person (at one of RCSC facilities), via email or by telephone.
• Installs, Configures and Troubleshoots remote access to all RCSC desktops and laptops.
• Research and documents end user support issues and share documentation to IT team via Sharepoint.
• Develops hardware and software documentation for IT team and end-users.
• Installs network cabling as directed or required.
• After hours scheduling as required for installation and maintenance tasks.
• Participate in mandatory safety training and prioritize safety throughout the workday.
• On call duties as assigned.
• Perform other tasks as required.

Knowledge, Skills and Abilities

• Ability to work equally well in a team environment and individually.
• Ability to learn new applications and concepts quickly.
• Ability to adapt to different situations and scenarios.
• Ability to demonstrate a positive attitude during routine and problem situations.
• Ability to look forward, anticipate the organization’s needs, and foresee potential issues.
• Highly self-motivated with attention to detail and follow-up.
• Excellent organizational skills
• Excellent customer service and people skills
• Knowledge of networking and networking protocols
• Skilled in expressing information and concepts both orally and in writing

Qualifications

• Associate’s degree from an accredited institution in the computer technology field

OR

• Any equivalent combination of experience, education and/or training which demonstrates the ability to perform the duties of the position preferred.
• CompTIA IT Fundamentals+, A+ or Network+ certification preferred.
• Experience supporting and maintaining a variety of software applications and platforms in a corporate environment.
• Experience using MS Office 365 applications (Word, Excel, Access, and PowerPoint)
• 1-2 years’ experience in maintaining, troubleshooting, configuring computer software and hardware preferred.
• Possession of and ability to maintain a valid state of Arizona driver’s license.

Work Conditions

• This position is going to be On-call that may require it to be On-site if the issue cannot be fixed remotely.
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to manage other computer components.
• Ascend/descend ladders and/or access limited crawl space areas.
• Stooping, bending, and kneeling to accomplish equipment installation projects.
• Lifting and transporting moderately heavy objects up to 50 pounds, such as computers, peripherals, and printers